Cancellation & Refund Policy
Transparent, traveler-friendly policies for changes, cancellations, and refunds
1. Our Flexible Philosophy
We understand that travel plans can encounter unexpected changes. At GD Bali Travel, we strive to keep our cancellation and refund terms as clear, fair, and flexible as possible while respecting commitments made with our native guides, drivers, and local family workshops.
2. Day Tours & Single Excursions
| Notice Period | Refund / Fee Policy |
|---|---|
| 48+ hours prior to tour departure | 100% Full Refund (or Free Date Reschedule) |
| 24 to 48 hours prior to tour departure | 50% Refund (or Free Reschedule subject to driver availability) |
| Less than 24 hours or No-Show | Non-refundable (driver & vehicle reservation costs committed) |
3. Multi-Day Itineraries (Custom Tour Packages)
For multi-day tour packages involving boutique hotels, villa stays, and private boat charters:
| Notice Period Before Day 1 | Cancellation Terms |
|---|---|
| 30+ days prior to arrival | Full refund minus small administrative payment fee (3%) |
| 15 to 29 days prior to arrival | Deposit retained; any balance payment refunded in full |
| Under 14 days prior to arrival | 50% of total package refunded (or credit applied towards future dates) |
4. Weather & Force Majeure Cancellations
If a tour activity (such as the Mount Batur sunrise hike or Nusa Penida speedboat crossing) is officially canceled by maritime harbor authorities or meteorological departments due to extreme weather or safety concerns:
- We offer an immediate free reschedule to the next available day.
- If your travel schedule cannot accommodate a reschedule, a 100% refund for the affected activity will be processed immediately.
5. How to Request a Cancellation or Date Change
To cancel or reschedule a booking, please inform us as early as possible with your booking reference via:
Email: [email protected]
WhatsApp Concierge: +62 812 3456 7890